1.1 Registration and Preparation of agreement.
2.1 Incorrect purchase order.
If Customer find any mistake in the purchase order after Customer have sent the purchase order, you are unable to make any correction by yourself on the website. Please contact firstname.lastname@example.org. Please prepare the number of your purchase order to inform us for further process to cancel your purchase order and to re-purchase.
2.2 The Customer is not allowed to unilaterally cancel any Orders without any valid reasons.
If the Customer believes that he or she has a valid reason to cancel an Order, the Customer is to contact email@example.com for the cancellation of your purchase order. Please prepare your purchase order number on hand.
Electrolux will inform Customer when it cancels an Order.
3.1 Payment is limited to the options provided on the Site and includes cash on delivery (“COD”), major payment cards, installments and vouchers.
Electrolux currently accept multiple credit and debit cards. Payments are processed through a secure payment gateway. Electrolux may change Electrolux’s offering of cards and banks.
3.2 Electrolux offer the facility of payment in installment, during checkout.
If this option is selected, the Customer can choose the tenor and see the monthly payments and total payment due.
4.1 Customer order will be fulfilled by the estimated delivery date (and time slot if applicable) set out in the confirmation at the delivery address indicated by Customer in Customer purchase order. Any incomplete address shall cause delay delivery.
4.2 The Ordered Product will be delivered to the delivery address in accordance.
Electrolux delivers from Monday to Saturday between 8.00 am to 6.00pm excluding public holidays. Once confirmed, an Order will be delivered within two (2) to six (6) days to delivery addresses in Bangkok. For other areas, delivery will be completed within seven (7) to ten (10) days (Sundays and public holidays excluded) of Order Receipt Confirmation. During sales period or peak order seasons, there may be delays in deliveries due to the volume of orders that being processed.
4.3 Customer will be informed if the company is unable to make the delivery within the specified period.
Nonetheless, to the extent permitted by laws, we are not responsible for any damages or losses incurred for any late delivery.
Customer can contact our customer care team at No. 02-725-9000 to arrange for the postponement. This facility is not applicable to orders placed with COD payment option.
4.5 When the delivery is made, Customer are required to sign on approval to the delivery and Customer may contact firstname.lastname@example.org if there is any mistake, fault or damage incurred to the Products and Customer are required to provide the delivery documents together with the Products to us when requested.
4.6 Delivery will be made with the standard packaging method.
If Customer request any specific packaging, Customer agree to pay for the additional expenses incurred.
4.7 If the delivery or acceptance of Products is delayed due to Customer denial without any justification to accept the Products delivered or Customer have not accepted the delivery or the Products from the delivery service provider, the company may (without any effect on any right or remedy available) undertake either following actions or both:
5.1 Electrolux will provide the installation service for free with normal practice.
In case, customer may need installation accessories that are not included with the Ordered Product, customer need to pay additional fee. The installation service will be on the same day as when you receive your Product.
5.2 Installation services will be available everyday between 10.00 am to 6.00 pm excluding public holidays.
Customer are required to book a queue in advance. The Customer is to contact email@example.com for any appointment changes. Please note to prepare purchase number on hand for easier tracking.
5.3 The installation services do not include any form of carpentry work such as drilling holes in walls or cabinets.
6.1 Customer may return such Products to the company within thirty (30) days from the date of receipt of the Products.
Such Products must not be used and must be in resalable condition, the label and packaging shall not be torn or damaged and the Products are required to be in the original packaging. Please contact firstname.lastname@example.org.
In case of the Product return, if there is any discrepancy between the applicable laws and regulation, such laws and regulation shall prevail the terms and conditions prescribed by the Company.
6.2 In case of return/change, Electrolux will verify and check the product in every case and will contact the customer for confirmation.
If it align with company's term and condition (subject to section 6), Electrolux will schedule an appointment with customer.
6.3 Customer is required to return the Products to the Company in the condition similar to the condition when Customer have received the Products.
If any Products returned to the Company are not in good and resalable conditions, the Company reserves the right to reject the returned Products and will send the returned Products back to Customer.
6.4 The return right may be exercised by contacting Electrolux’ Customer Service by email using the contact details provided on the Site. The notification should include order number and contact details.
6.5 In case, it align with company's term and condition (subject to section 6), Electrolux will refund the eligible amount to customer through the different modes of payment in customer transaction. The refund process shall start from the date the Company received the Product and in compliance with the condition prescribed by the Company.
6.6 In some cases, the payment policy/cancellation and refund for some Products may be different from the general standard condition indicated herein. In such case, the special conditions will be indicated in the details of the Products.
7.1 If the Products Customer have received have any faults or defects, please contact the Customer Service Division and inform the purchase order number, Customer name and address, details of the Products and reasons for the return and indicate whether Customer would like a refund or replacement of Products.
7.2 Once the Products are accepted, Customer is required to check the Products and Customer will be informed of his right for replacement of the Products or refund (if any) through the e-mail as soon as possible.
7.3 If the Products returned have no fault or defects, the Company may decide not to repair or replace the Products and/or may ask Customer to pay for the delivery expenses and repair charge at the suitable amount in accordance with the current standard fees and expenses, and deduct such expenses from Customerr credit or debit card or in accordance with details of the payment that Customer have specified when Customer have submitted the purchase order and to the extent permitted by law, they will not take any responsibility for any losses or damage incurred from such incident to Customer. If Customer have any questions, please contact email@example.com.
8.1 In case of fraud, fraudulent act, attempt to deceive, we are eligible to close Customer account and/or enforce any rights that we may have against Customer.
8.2 We are not responsible for any loss, theft or unauthorized use of gift or sale promotion coupon.
8.3 The company may suspend or cancel any coupon issued solely dependent on our judgment and is not responsible for any loss incurred from the suspension or cancellation of the coupon.
8.4 Conditions on use of the sale promotion coupon:
In some cases, the company may give away the sale promotion coupon which could be used only with this website. The company will send the coupon to Customer through the e-mail or postal service: