Support for buying directly from Electrolux

Yes, you will be asked to create an Electrolux account before you proceed to check-out. Signing up for a new account is quick and easy.

Your Electrolux account allows you to save addresses, view your order history, and track your order, we will also store your invoices for easy access.

Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy

For now, our online accounts are only for online orders. The warranty information for your other purchases is always available but through our contact center

Yes, you can choose to either create an account or sign-in with your Facebook or Google accounts.

You can request a password reset by clicking on "forgot password" in the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on email: customercarethai@electrolux.com

Make sure you are entering the correct email address and password for your account. If you forgot your password, you can always reset it or just contact us on email: customercarethai@electrolux.com

Please contact Electrolux at email for assistance: customercarethai@electrolux.com

Electrolux Facebook fanpage is designated only for promotional and marketing updates. To place online orders, you can use this website to browse, select and pay for your products. If you need assistance or are looking for a product that is not available, you can contact us at customercarethai@electrolux.com and we will be happy to help you. Please note to prepare purchase number on hand for tracking easier.

At the moment, we do not offer this option. Once an order is placed, you can no longer edit it yourself on the website. Therefore, please contact Electrolux at customercarethai@electrolux.com. Please note to prepare purchase number on hand for tracking easier. So that they can cancel your order for you to make a new purchase.

You should receive an email confirmation on the email address you provided when creating your account. Please check your junk mail, it may have gone there or contact Electrolux at customercarethai@electrolux.com for assistance

Once an order is placed, you can no longer edit or/and cancel your it yourself on the website. Therefore,Please contact the Electrolux Call Center at customercarethai@electrolux.com. Please note to prepare purchase number on hand for tracking easier.

However, your order will be automatically cancelled if:
- We attempt delivery 5 times and cannot deliver the product to you.
- The items you ordered are not in stock.
- Payment is not processed successfully (except COD).

We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still didn't receive your order, please contact the Electrolux at customercarethai@electrolux.com and we will help you trace it.

This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the product but couldn't reach you. To follow-up and know more, please contact the Electrolux at customercarethai@electrolux.com

Please contact Electrolux Call Center at customercarethai@electrolux.com we will correct the problem. Please note to prepare purchase number on hand for tracking easier.

Please contact Electrolux Call Center at customercarethai@electrolux.com we will correct the problem. Please note to prepare purchase number on hand for tracking easier.

Please contact Electrolux Call Center at customercarethai@electrolux.com we will correct the problem. Please note to prepare purchase number on hand for tracking easier.

At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order or keep your order and wait for the product to be back in stock.

Please ensure the billing information is filled out correctly. Electrolux reserves the rights to not update and/or re-issue the tax invoice in case of incorrect information being submitted.

Yes, we accept cash on delivery. You can select this mode of payment at checkout and our delivery partner will collect the cash at time of delivery.

Yes, we accept both local and international credit card and have partnered with most banks in Thailand. You can see all the available options when you are selecting the payment method at checkout.

Yes, we accept E-wallets/Digital wallets.You can see all the available options when you are selecting the payment method at checkout.

Yes, all our online payments are secure and meet the global guidelines. You can pay online with full confidence.

Yes, we offer installments with credit cards for most major banks. This will be under company's Term and condition. And are always working on adding more options.

You should receive both a confirmation of payment from your bank and order confirmation from Electrolux. Please check your junk mail in case the confirmation email was sent there. You can also access your confirmed orders in "my account" or contact Electrolux at customercarethai@electrolux.com for further assistance.

Please prepare your bank standing order and send to customercarethai@electrolux.com for assistance.

Please contact your bank as the payment OTP is sent by them.

Make sure you typed the code correctly, that your order meets the promotion's requirement and that the code has not expired or contact Electrolux at customercarethai@electrolux.com for further assistance. Please note to prepare purchase number on hand for tracking easier.

Transaction charges come from your bank. In your cart summary and check-out screen you will see the total amount and the breakdown. If you believe that you have been overcharged in the cart summary please contact at customercarethai@electrolux.com before making any purchase.
Please note to prepare purchase number on hand for tracking easier.

Yes, we deliver all across Thailand. The lead time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen.

Our standard delivery service is free.

Once confirmed, an order will be delivered within 2-6 days for delivery addresses in Bangkok and within 7-10 days for other areas. We deliver from Monday to Saturday between 8:00am and 6:00pm excluding public holidays. During sales period or peak order seasons, we may have some delays in deliveries due to the volume of orders that we are processing.

At the moment, you cannot select your preferred delivery date or time for products that doesn't require installation. However, for products with installation you can select your preferred date but not delivery time. If you have special requests for delivery, contact us at customercarethai@electrolux.com and we will do our best to accommodate you.

Our partner delivers Monday to Saturday between 8:00am and 6 pm. If you are in Bangkok, you can expect your delivery within 2-6 days after placing your order; for other areas, it will 7-10 days. Our delivery partner will contact you on the day of the delivery.

If you have special requests for delivery, contact us at customercarethai@electrolux.com and we will do our best to accommodate you.

At the moment, we do not offer this option. Once an order is placed, you can no longer edit it yourself on the website. Therefore, please contact Electrolux at customercarethai@electrolux.com So that they can cancel your order for you to make a new purchase with the correct delivery address.

At the moment, we only offer free standard delivery.

Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators/staircases.

In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking.

Orders placed through our website will be delivered to the address you specified at checkout, we do not offer the option of self pick-up.

You can defer the delivery from time of order placement based on condition. You can contact our customer care team to arrange for that. This facility is not applicable for orders placed with COD payment option.

Condition
1. With installation : You can defer the delivery by up to 15 days from time of order placement.
2. No installation : You can defer the delivery by up to 7 days from time of order placement.

Something must have gone wrong, please contact us at customercarethai@electrolux.com for assistance.

We will email you an invoice for your order shortly after it has been delivered, please check in your junk mail box in case the email was sent there. Alternatively, you can download a copy of your invoice by finding the order in "my account" on the website.

We are offering free installation service with the standard installation. In case, having any addinal opetation you have to pay for the additional cost.

We provide installation service on the same day as when you receive your product.

We provide service from 10:00 – 18:00 but please spare time slot as an options.

We provide installation service on the same day as when you receive your product.

Yes, please contact our Call Center at customercarethai@electrolux.com to reschedule at your convenience.

Most appliances have the needed parts for installation, but depending on the set-up at your home, our technician may require more parts that you can purchase at the time of installation.

We recommend that you uninstall and clean the space around your old appliance so our technician and easily and neatly install your new purchase. In case you prefer Electrolux technician to uninstall must be additional cost.

Our technician will contact you and agree on a suitable time for the installation.

We will try our best to accommodate your preferred date and time. Our technician will contact you to verify changes in schedule (if any).

Once the product is installed, our technician will guide you through the main features and help you get started.

Sorry our services is not covered.

No installation is needed for refrigerators. Here's what to expect:
1. Our delivery team will bring the refrigerator to your home
2. They'll unbox it on the spot so you can check its condition
3. Please wait 2–3 hours before plugging it in — this allows the coolant to settle properly before use

You can scan QR code on Electrolux’s product by your smartphone to register your product or register via website: www.electrolux.co.th

Please refer to our General warranty policy here. (Warranty policy)

Please contact the Electrolux at customercarethai@electrolux.com. You can also request a service booking here

T&C of Manufacturer Warranty can be viewed here. 

Within 30 days from purchasing date Electrolux is responsible for any manufacturing defects with your product under conditions (conditions). Please contact at customercarethai@electrolux.com for assistance.

Within 30 days from purchasing date Electrolux is responsible for any manufacturing defects with your product under conditions (conditions)

Please contact at customercarethai@electrolux.com for assistance. Please note to prepare purchase number on hand for tracking easier.

We strongly recommend recording a video when you are unpacking. This video can be used as very important evidence to improve and protect your rights. In addition, please check your order both in quality,quantity of product & accessories. Without the video, Company reserves the right in any circumstances, to reject any returned/refunded goods except we supply goods in error.

Electrolux will refund to your bank account under conditions (Click here to see details)